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The absolute fastest way to get help is directly inside the mobile app. Tapping support inside the app attaches secure device environment parameters automatically.
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Frequently Asked Questions
Why isn't the Smart Sync engine scrolling as I speak?
First, make sure the correct "Script Language" is selected in the editor. The engine needs to know exactly what language you are speaking to track it correctly. Also, make sure you have granted the app or browser permission to use your microphone.
How does mobile cross-platform language tracking work?
Our native mobile app automatically attempts to utilize on-device language packs. Because local pack initialization can sometimes introduce a brief platform delay, the app will instantly deploy a fallback cloud-sync handshake for any languages not fully installed on your handset. Allow the script a split second to automatically calibrate when opening.
I edited a script on my web browser. How do I see it on my phone?
OtterScroll features live cloud syncing. If you just created or modified a script at otterscroll.com, simply open your mobile app, navigate to the main script list screen, and perform a standard pull-to-refresh gesture (swipe downward on the screen and release) to instantly pull your newest workspace updates.
Will my Pro subscription cross over between Apple, Android, and Web?
Yes, completely! Your premium Pro subscription is tethered directly to your OtterScroll ecosystem profile, not your hardware. Whether you subscribe via Stripe on our website, Google Play on Android, or the Apple App Store on iOS, logging into that precise user account instantly unlocks Pro features across every device you own.
What if my spoken language isn't available to select?
We want to support creators worldwide! If your specific native language or regional dialect isn't listed in the selection dropdown, please use the support form below to let us know. Our engineering team will prioritize implementing and optimization modeling for your language as quickly as possible.